MSN: Troubleshooting ＂step through＂

MSN instant messaging tool this powerful, easy to handle, but a complex network environment will inevitably result in such problems, allowing users scratching their heads, how to solve these problems? Heres the problem with everyone into the MSN Zone, FAQ.

MSN does not log in

reasons for this problem is more complex, in addition to user error and MSN password set itself properly addition, it may be several reasons as not normal login:

1. Network problems

now increasingly large-scale network, the environment has become increasingly complex in the middle of a part of the problem, may lead to network failure, such as TCP / IP protocol components, network communications equipment, network lines, gateway servers. When MSN does not log in for LAN users, should be the first to use "Ping" command to view the internal network is smooth, then use the "Ping domain name (or the public network IP)" View the network is unobstructed, direct access to the Internet for users, using the "Ping domain name (or public network IP)" command can be.

2. MSN server issues

when Microsofts MSN server failure or maintenance during normal login problems can also occur, then there will be a corresponding message.

3. Network firewall configured properly

MSN login to use TCP port 3000 to 4000, if the client IP network firewall custom rules, disable the TCP port 3000 to 4000, will lead to can not log in normally, so the user is not free to manually disable the TCP port 3000 to 4000.

4. Gateway filtering software restrictions

in the LAN, using gateway filtering software can disable MSN, once disabled, the user does not log on to MSN server. At this time only by the administrator to cancel disable the limit, the user can use the MSN login.